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Shipping costs for your order are calculated at checkout, based on the weight of the products in your order and the specific courier service selected for delivery.

This approach allows us to provide you with the most accurate and fair shipping costs possible.

Please proceed to checkout to see the shipping charges for your particular order.

While shipping times can vary depending on the courier service and destination, we at VCM Performance typically ship orders within 2-5 business days.

Our shipping operations are carried out during our business hours, which are from Monday to Thursday, 8 AM to 5 PM, and Friday, 8 AM to 4:30 PM. If an order is placed within these hours, it will typically be shipped out on the next business day.

Our commitment extends to effective communication with customers, ensuring the accuracy of shipped parts. Therefore, subsequent to placing your order, kindly remain accessible for a subsequent email or phone communication from our dedicated team.

We acknowledge that the process of selecting the appropriate product might appear overwhelming at times, and we're dedicated to supporting you at every step of your way.

Currently, we do not offer international shipping. However, depending on your location, we might be able to arrange a custom shipping quote for you.

If you are interested, please get in touch with us at info@vcmperformance.com.au, and we will do our best to assist you.

If you are not at home at the time of the delivery, the process depends on the courier's policy.

They will usually either attempt delivery again the next day or leave a calling card at your residence with further instructions on how to retrieve your package.

It is best to check with the specific courier for their exact policies once you receive your tracking information.

Yes, you can change your shipping address after you've placed your order, but only if the order has not yet been dispatched to the courier.

If you need to make a change, please contact us as soon as possible.

If you have already received a dispatch email, it means your order is already on its way, and you will need to contact the courier directly to request any changes to the delivery address.

We partner with a number of reliable courier services to deliver your orders.

Depending on the specific requirements of your order, we use Direct Freight Express, AUS Post, and Toll Priority to ensure your package arrives safely and promptly.

No, you don't have to ship to a residential address specifically. We can deliver to any location provided by you, including business addresses.

However, please note that our carriers do not deliver to Parcel Lockers, Locked Bags, or Airports.

Therefore, please ensure that your chosen delivery address does not fall into these categories.

We allow our customers to return new and unused merchandise, provided it is still in the original packaging, within 30 days from the date of payment for credit.

Please note that all returns are subject to a 15% restocking fee. We regret to inform that all digital sales are final and cannot be returned.

We strongly advise you to carefully verify that the products you are purchasing are suitable for your application and hardware. If you have any questions or need assistance, don't hesitate to contact us at sales@vcmperformance.com.au before making a purchase. We are always here to assist you.

We allow our customers to exchange new and unused merchandise, provided it is still in the original packaging, within 30 days from the date of payment.

Please note that all exchanges are subject to a 15% restocking fee and the return shipping is at your expense.

We strongly advise you to carefully verify that the products you are purchasing are suitable for your application and hardware.

If you have any questions or need assistance, don’t hesitate to contact us at sales@vcmperformance.com.au before making a purchase. We are always here to assist you.

We regret to inform you that all digital sales are final and cannot be exchanged.

To initiate a return or exchange, please get in touch with us at support@vcmperformance.com.au.

In your email, include your full name and RMA number (found inside your original order).

Once we receive your request, we’ll provide you with full return instructions, including the address for sending back your items.

If you receive a defective or damaged product, please contact us at sales@vcmperformance.com.au immediately. Send us an email with detailed explanations of the damage and include images or a video if possible.

After reviewing your claim, we will provide you with further information and instructions on how to return the item for a replacement.

Your satisfaction is our top priority, and we will work to resolve the issue as quickly as possible.

All refunds will be processed back to the original method of payment.

Once we initiate the refund process, please allow up to 5 business days for the amount to reflect in your account.

Please note, the actual time may vary depending on your bank's processing times.